Privacy Policy

DISPA may collect the following categories of information:

Information may be collected:

• Directly from users.
• Through PDF imports.
• When users create Drivers or Orders.
• Through account registration.
• Through Stripe subscription activity.
• Through Google authentication.
• Through cookies and similar technologies.
• Automatically when users interact with DISPA.

DISPA uses information to:

• Create and manage user accounts.
• Provide the platform's features.
• Process and organize dispatch information.
• Manage Drivers and Orders.
• Generate reports and accounting summaries.
• Process subscriptions.
• Provide customer support.
• Improve DISPA.
• Prevent fraud and unauthorized access.
• Comply with legal obligations.
• Send important service notifications.

• Subscription payments are processed through Stripe.
• DISPA does not store complete credit card numbers or CVV codes.
• Stripe may collect and process payment, billing, and fraud-prevention information under Stripe's own privacy policies.
• DISPA may store limited payment references such as Stripe Customer ID, subscription status, last four card digits, invoice information, and billing dates.

Users who sign in with Google may authorize Google to provide basic account information such as:

• Name
• Email address
• Profile information required for authentication

DISPA does not receive the user's Google password.

Users are responsible for ensuring they have the right to upload:

• Dispatch Sheets
• PDFs
• Vehicle information
• Driver information
• Broker and customer information

DISPA uses this information only to provide the requested platform functionality, subject to this Privacy Policy.

When users choose to share Dispatch Sheets through WhatsApp:

• DISPA prepares the selected files for sharing.
• The user controls the final sharing action.
• WhatsApp is a third-party service governed by its own terms and privacy policy.
• DISPA is not responsible for how WhatsApp processes shared information.

Questions submitted to DISPA AI Help may be processed to:

• Provide answers.
• Improve support.
• Detect errors or abuse.

DISPA processes pickup and delivery addresses to display orders and routes on maps.

For drivers, DISPA may collect and process precise location information while they have an active transport (a load in "Picked Up" or "In Transit" status). With the driver's permission, location may continue to be collected when the app is running in the background, but only while an active load exists. Background tracking stops automatically when the driver has no active loads.

Driver location is shared with the following recipients:

• Assigned Dispatcher — sees the driver's precise location, name, and email.
• Company Owner linked to that Dispatcher — sees the driver's precise location, name, email, and active load details (vehicle, pickup and delivery addresses, and status).
• Customers who purchased Live Tracking VIP — see only an approximate, privacy-protected location (never the driver's precise GPS, name, phone, or exact street addresses).

Background location is used only for active transportation and operational tracking features. Drivers can stop sharing at any time from the in-app Location settings, by revoking location permission in their device settings, or by disconnecting from their Dispatcher. Location tracking ends when it is no longer required for the active transport or when the applicable tracking function is stopped.

Location information may be shared only with the authorized users described above and with service providers necessary to operate mapping and location features.

DISPA may use:

• Essential authentication cookies.
• Session cookies.
• Security cookies.
• Functional preferences.
• Analytics technologies.

Essential cookies are required for account access and platform operation.

DISPA may share information only as necessary with:

• Stripe.
• Google authentication services.
• Hosting and database providers.
• Email providers.
• Analytics and security providers.
• Service providers supporting DISPA.
• Government authorities when legally required.
• A successor organization during a lawful merger, acquisition, or sale.

DISPA does not sell personal information for money.

• Standalone Dispatchers access their own workspace information.
• Company Owners may access information belonging to Dispatchers connected to their company according to the platform's permission structure.
• Users are responsible for assigning access only to authorized people.

DISPA uses reasonable administrative, technical, and organizational safeguards.

No online system can guarantee absolute security.

Information may be retained:

• While the account remains active.
• As needed to provide services.
• For billing and accounting records.
• To prevent fraud.
• To resolve disputes.
• To comply with legal obligations.

DISPA has not established a specific retention period unless officially configured and verified.

Users may contact DISPA to request:

• Access to their personal information.
• Correction of inaccurate information.
• Account deletion.
• Data deletion where legally permitted.
• Information about how their data is used.

Some information may need to be retained for legal, security, billing, or fraud-prevention reasons.

DISPA is intended for business users who are at least 18 years old.

DISPA is not directed to children under 13 and does not knowingly collect personal information from children under 13.

DISPA may contain links or integrations with third-party services.

DISPA is not responsible for the privacy practices of those third parties.

DISPA is designed primarily for users in the United States.

Users accessing DISPA from another country understand that information may be processed and stored in the United States.

DISPA may update the Privacy Policy.

The Last Updated date must change whenever a material revision is published.

For privacy questions or requests: